Privacy Policy

1. Privacy Policy Introduction

We are Outra Limited (“Outra”), a company providing data and technology solutions. Our company registration number is 10366987. Our registered office is at Squire Patton Boggs (Uk) Llp (Ref: Csu), Rutland House, 148 Edmund Street, Birmingham, United Kingdom, B3 2JR , with an additional office at 6th Floor Design Centre East, Chelsea Harbour, London, SW10 0XF

This privacy policy sets out how Outra uses and protects any information that you provide us directly, indirectly or when you use this website.

Outra is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

2. The information we collect & process

We may collect the following personal information when you use our website:

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

• First name and last name
• Job title
• Email address
• Company name
• Phone number
• Any feedback from time to time (to help improve our products and services).

As a data and technology solutions business, we collect, merge, model and enhance property address level information that is provided under licence from third party organisations such as property listing websites, building surveyors, location insight agencies, financial services companies, property lifestyle surveys and also publicly available property, land registry, planning consent and local area level data providers.

We do this to create and maintain a central database of UK properties and associated property level information (“our property data”) including whether a property is available for sale or rent, to share with third party organisations for their own marketing and other business related purposes.

Our property data does not contain personal information such as name, email address, telephone number, IP address or DOB, nor does it include any ‘special category’ data such as an individual’s sexual orientation, political or religious beliefs.

We may process client data which may include personal information regarding their customers and prospects, for their own marketing and other business purposes. This processing may also involve appending our property data to the client data. When we do any of the above, we are acting as a data processor operating under specific instruction from our client(s), the basis for this processing is our ‘legitimate interest’.

3. What we do with the personal information we gather

We may gather information from you via our website or from events that you have attended. When we do so, our basis for processing is our ‘legitimate interest’ and for the following reasons:

• To ensure that your enquiry is responded to with an appropriate and timely response
• To improve our website and / or to improve the range of products and services we offer
• To provide you with information and updates about our range of product and services and/ or to invite you to events that may be of interest.

4. How we use cookies

A cookie is a small file which asks permission to be placed on your computer. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. These cookies allow us to recognise your device and to distinguish you from other users on our website. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to our clients’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To view our cookie policy, click here

5. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website being used.

6. How we protect your personal data

We are aware how much data security matters to our customers. We will treat your data with care and ensure that we take all suitable steps and procedures to protect it.

We regularly monitor our system for possible vulnerabilities and attacks, and we are continuously testing to identify ways to further strengthen security.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

7. How long we keep your personal data

We will only ever keep your data for as long as necessary for the purpose for which it was collected. At the end of that period, your data will be deleted completely or anonymised.

8. Who we share your personal data with

If your enquiry was submitted via info@outra.co.uk on the ‘Contact Us’ page, your details will be passed to the relevant member of the team for them to respond.

We may share your data with fellow colleagues within Outra, and other companies we may use for our business operations who process your data under our control.

We may also share your personal data with other organisations in the following circumstances:

• if the law or a public authority says we must share the personal data;
• if we need to share personal data to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);
• to an organisation we sell or transfer (or enter negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you to. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us; or to any other successors in title to our business.

9. Marketing Service Providers & other third-parties

We may share our property data with third party organisations including marketing service providers under licence, who may use such data for targeted advertising, measurement and identity resolution purposes, including for measurement and analytics on campaign performance, personalization, modelling, onboarding, and linkage. These organisations may have a relationship with you and may combine our property data with data that they already hold on you and may use this combined data where they have a lawful reason, which may include these organisation’s own legitimate interest.

Use of our property data by third parties may also include insurance underwriting, tracing of individuals, verification and/or validation of the identity of individuals for the purposes of, but not limited to, anti-money laundering regulations, national security, crime prevention and detection, enforcement, anti-fraud processes, asset recovery and asset reunification.

Such third party organisations may operate in the Retail, Finance, Insurance, Travel, Lifestyle, Public Sector, Mail Order, FMCG, Marketing Agency and Data Broking sectors and include;

Sky UK Limited – https://www.sky.com/help/articles/sky-privacy-and-cookies-notice

In all cases, the servers where your personal data is stored and processed are located in the European Economic Area. We do not transfer your data to any country outside of this area.

10. Your rights over your personal data

Under data protection law you have rights regarding how we process your personal data.

You are not required to pay any charge for exercising your rights. We have one month to respond to you, and you may be asked for ID to confirm your identity.

To exercise any of the following rights, please use the contact details supplied at the bottom of this page:

Right of access – you have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this here

Right of rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this here

Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. You can read more about this here

Right to restriction of processing – where certain conditions apply you have a right to restrict the processing. You can read more about this here

Right of portability – you have the right to have the data we hold about you transferred to another organisation. You can read more about this here

Right to object – you have the right to object to certain types of processing such as direct marketing.. You can read more about this here

If you wish to exercise any of the above rights, please contact us at info@outra.co.uk and we will respond accordingly.

11. What to do if you have a complaint

We hope this Privacy Policy has helped in setting out the way we handle your personal data and your rights to control it. If you have any questions that have not been covered, please email us at info@outra.co.uk and a member of our team will get back to you.

If you are not satisfied with our use of your personal data or our response to a request made by you to exercise any of your rights, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO) whose contact details https://ico.org.uk/concerns/ and we will respond accordingly. or 0303 123 1113.

12. Changes to this Privacy Policy

We seek to ensure our Privacy Policy is up to date and under regular review. This Privacy Policy was last updated in February 2024 and we may update this at any time by posting the update on our website and the updated Policy will apply to the processing of personal data after that point.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.